Eleven Boutique will gladly exchange or issue a store credit for unused merchandise accompanied by a receipt within 7 days from the date you receive the merchandise. All evening wear, jewelry, undergarments, lingerie, swimwear, sale merchandise, and altered merchandise are a FINAL SALE regardless of proof of purchase. Final sales are necessary to ensure the highest level of quality in all of our merchandise. We reserve the right to deny a full refund if merchandise is sent back in an unfavorable condition. Credit issued will not include any shipping charges.