Have some questions?

Click on some of the most frequently asked questions

below to see if we have your answer. 

OR CONTACT US  info@elevenskin.com

  • Should I try ElevenSkin ! if I have sensitive skin?

    If you know that you have very sensitive skin, I recommend that before you try ElevenSkin products, take the list of our ingredients to your doctor and make sure you’re not allergic to any of them.

     

    Then if you decide to give our products a go, test them first! Apply a little to your wrist or behind your knee before putting any on your face to make sure you don’t have a reaction.

  • Does ElevenSkin test on animals?

    ElevenSkin does not test any of its products or any of its ingredients on animals and has been at the forefront of alternative methods

  • Is ElevenSkin sold in any retail stores?

    ElevenSkin is not sold in any retail stores. We are an ecommerce business, and our products are only available online in the ElevenSkin Store.

    If you’re concerned about buying cosmetics online, read on...

     

    First, we have an incredible refund policy: we stand by our products 100% and, if you are not completely satisfied with your order, we will give you a full refund minus shipping.

     

    Second, we have wonderful demo videos. If you go to the ElevenSkin Store and watch the videos and you will fall in love with the products. You can be sure that what you see is what you get. If you have any questions, please reach out to us by email, on-site chat or phone.

  • Is my information secure?

    You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.

  • Can I return my product?

    If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus $7.95 shipping and handling), even if the bottles are empty."

    Please include order number, name, contact info and mail product to 

    ElevenSkin

    937 SW 34th 34th Ct

    Boynton Beach Fl 33435

  • What if my order was damaged in shipment?

    If you receive a damaged or defective item, we will be happy to send you a new product, simply call or email customer support. Visit our Contact Us page to find the method of communication that works best for you.

  • How often should I use the skin care system?

    For the best results use once in the morning and then again at night.

  • How can I avoid wrinkles?

    Wrinkles are a natural result of aging, but you can delay their onset or minimize their appearance. To do so, limit sun exposure, wear sunscreen every day, and use skin products that contain antioxidants and retinoids, which can reduce fine lines and wrinkles.

  • What’s the best way to handle sensitive skin?

     Be gentle with it! Always wash sensitive skin gently, and never use harsh cleansers. Avoid products that contain irritating substances. Instead, seek out those that are specifically labeled for sensitive skin.

 
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